U.S Home Care Policy & Procedures (American Version)

This comprehensive American Home Care Policy and Procedure manual is immediately available after purchase by digital download. It is delivered as a MS WORD document that is completely editable so it can be customized to your specific business and operational needs. 

This policy and procedure manual is 150 pages and addresses all essentials policies and procedures necessary for operating a home care services business in the United States. 

Introduction

1. Purpose
2. Scope of the Manual
3. Organization of the Manual
4. Purpose & Objectives of Home Care Services
5. Philosophy
6. Continuity of Care
7. Patient Acceptance Criteria
8. Accessing Service for Unpredicted Needs After Hours 
9. Referrals to Other Agencies if Unable to Meet Needs
10. Consents

1. Patient Rights & Responsibilities
2. Patient Confidentiality
3. Advance Directives
4. Patients' Rights to Participate in Their Own Care
5. Limited English Proficiency
6. Prohibition & Prevention of Abuse
7. Accessibility Policy
8. Non-Discrimination

Quality of Care

1. Patient assessment
2. Care Planning
3. Monitoring Patient Progress
4. Care Coordination
5. Clinical Documentation
6. Patient Outcomes
7. Medication Management
8. Pain Management
9. Quality Management

1. Health & Safety
2. Infection Control
3. Emergency Preparedness
4. Fire Safety
5. Environmental Responsibility 
6. Hazardous Material Management
7. Personal Protective Equipment
8. Equipment Maintenance and Use
9. Safe Work Environment
10. Incident Reporting
11. Critical Incident Reporting
12. Safe Lifting and Transferring 
13. Client Transportation Policy 

1. Regulatory Compliance
2. HIPAA Compliance Policy 
3. Medicare Certification Compliance
4. State Regulations
5. Accreditation Standards

1. Human Resources
2. Employee Qualifications
3. Criminal Background Checks 
4. Employee Health Screening 
5. Employee Immunization Policy
6. Employee Training and Development
7. Employee Orientation
8. Employee Competency Evaluation
9. Performance Evaluations
10. Professional Development and Continuing Education
11. Employee Conduct and Performance
12. Hiring Policy
13. Employee Recruitment and Selection
14. Employee Benefits
15. Employee Discipline and Termination
16. Equal Opportunity Employment 

1. Billing & Payment
2. Insurance Verification
3. Insurance and Reimbursement
4. Payment collection
5. Direct Patient Billing & Payment
6. Financial Management

Complaint and Grievance

1. Complaint & Grievance
2. Reporting Complaints
3. Investigating Complaints
4. Complaint Appeal

1. Forms and Records
2. Patient records
3. Electronic Health Records 
4. Confidentiality of Patient Information
5. Employee Files & Records
6. Privacy Policy
7. Document Control