U.S Home Care Policy & Procedures (American Version)

Professional, Compliant Policies for Your U.S. Home Care or Home Health Agency

Whether you're applying for Medicare certification, preparing for a state licensing inspection, or simply want to operate your agency with confidence, the HomeCare101 U.S. Policy & Procedure Manual provides a complete set of editable documents to support clinical, administrative, and HR compliance.

This digital download is designed for non-medical home care, home health, and skilled nursing providers across the United States.

✅ What’s Included:

Over 140 pages of professionally written policies, provided in Microsoft Word format for easy customization. Use your own agency name, logo, and state-specific terminology.

🏥 I. Introduction

• Purpose & Philosophy of Services

• Scope of the Manual & Organization

• Continuity of Care

• Patient Acceptance Criteria

• After-Hours Access

• Referrals & Consent Procedures

👤 II. Patient Rights & Responsibilities

• Confidentiality & Advance Directives

• Participation in Care

• Abuse Prevention & Non-Discrimination

• Language Access & Accessibility Policies

✅ III. Quality of Care

• Patient Assessment & Reassessment

• Care Planning & Documentation Standards

• Medication & Pain Management

• Quality Management & Patient Outcomes

• Care Coordination Best Practices

🛡️ IV. Health & Safety

• Infection Control & PPE

• Fire Safety & Emergency Preparedness

• Hazardous Materials & WHMIS

• Incident & Critical Incident Reporting

• Safe Transfers & Patient Transportation

📜 V. Regulatory Compliance

• Federal & State Regulation Alignment

• HIPAA Privacy Compliance

• Medicare Certification Requirements

• Accreditation Preparation (CHAP, Joint Commission)

👥 VI. Human Resources

• Hiring, Training, & Background Checks

• Orientation & Competency Evaluation

• Performance Reviews & Continuing Education

• Conduct, Benefits, and Disciplinary Policies

• Equal Opportunity & Termination Procedures

💵 VII. Billing & Financial Management

• Insurance Verification & Reimbursement

• Private Pay & Direct Billing Policies

• Payment Collection Processes

• Financial Management Overview

💬 VIII. Complaint & Grievance Procedures

• Complaint Reporting & Documentation

• Investigation & Appeal Protocols

• Client and Patient Satisfaction Handling

🗂️ IX. Forms, Records & Documentation

• Patient & Staff Recordkeeping

• Electronic Health Record (EHR) Policies

• Information Privacy & Security

• Document Control & Retention

🧑⚕️ Who This Manual Is For:

• U.S. home care and home health agencies

• Medicaid and Medicare-certified providers

• Administrators preparing for licensure or accreditation

• Skilled nursing providers launching new branches or expanding services

• Startups looking for a solid foundation of compliant documentation

🎁 Bundle & Save

Pair this manual with the Nursing Skills Manual or the HomeCare 101 Start-Up Kit and get:

• Clinical and administrative policies in one place

• Matching forms and staff training resources

• Exclusive discounts when bundled

💬 Real Feedback:

“I’m in Georgia and this manual gave us a strong foundation for our Medicaid application. Customizing it was straightforward.” – Carolyn, RN Administrator

“The policies covered everything we needed for our accreditation review. Excellent value for the price.” – Darius, Home Health Owner, Michigan

📥 Instant Download Format:

• Editable in Microsoft Word

• Fully customizable to your state’s terminology and policies

• Download link delivered immediately after purchase

🛒 Build your agency on a compliant, professional foundation.

Click Add to Cart to download your U.S. Policy & Procedure Manual today.