Home Care Policy & Procedure Manual (Canada)

Your Complete Home Care Operations Manual – Built for Canadian Agencies

Whether you're starting a new home care agency or preparing for Ministry compliance, this Canadian Policy & Procedure Manual gives you a complete, professional framework to guide your operations.

Fully editable and downloadable instantly, this manual is tailored to meet the needs of home care businesses in any Canadian province, aligning with provincial regulations, PIPEDA, PHIPA, accessibility laws, and employment standards.

Created by experienced healthcare professionals, it helps you save months of writing — while positioning your agency for success and trust.

✅ What’s Included:

Over 150 pages of policies and procedures delivered in Microsoft Word, so you can customize every detail to match your business name, logo, and local requirements.

🏥 I. Introduction

• Purpose & Scope of Services

• Agency Philosophy

• Continuity of Care

• After-Hours Support

• Referral Process

• Consent Management

👤 II. Client Rights & Responsibilities

• Confidentiality & Advance Directives

• Participation in Care

• Language Access & Abuse Prevention

• Accessibility & Non-Discrimination Policies

✅ III. Quality of Care

• Assessment & Care Planning

• Client Monitoring & Outcomes

• Medication & Pain Management

• Quality Assurance Systems

• Clinical Documentation Standards

🛡️ IV. Health & Safety

• Infection Prevention & PPE

• Emergency & Fire Preparedness

• WHMIS & Environmental Safety

• Incident & Critical Incident Reporting

• Lifting, Transferring, & Transportation Safety

📜 V. Regulatory Compliance

• PHIPA & PIPEDA Compliance

• Provincial Regulation Alignment

• Accreditation Standards Overview

👩💼 VI. Human Resources

• Hiring & Background Checks

• Staff Qualifications & Immunization

• Orientation & Ongoing Training

• Competency & Performance Evaluations

• Conduct, Discipline, & Equal Opportunity Policies

💵 VII. Billing & Financial Management

• Payment Collection & Client Billing

• Insurance Reimbursement & Verification

• Financial Documentation

💬 VIII. Complaint & Grievance Policy

• Complaint Reporting & Investigations

• Appeal Process & Documentation

🗂️ IX. Forms, Records & Privacy

• Client Recordkeeping

• Electronic Health Record Standards

• Employee Files & Confidentiality

• Document Control Policy

🧑⚕️ Who It’s For:

• Canadian home care agencies in Ontario, B.C., Alberta, Quebec, and beyond

• Start-ups preparing to launch or apply for funding/accreditation

• Established agencies updating their compliance documentation

• Franchise operators or consultants building internal frameworks

🎁 Bundle & Save

Pair this manual with the Start-Up Kit or HomeCare 101 Academy to get:

• Matching forms, intake tools, and marketing templates

• Step-by-step video tutorials on implementing forms and policies

• Exclusive bundle discounts

💬 Real User Feedback:

“Our accreditation surveyor was impressed with how thorough and organized our policy manual was.” – Leslie, Ontario

“Very thorough. Saved me a lot of time writing from scratch.” – Jessica, Alberta

🛒 Ready to stay compliant and look professional?

Add to cart and download instantly.  Editable in Word. Fully customizable. Get compliant faster.